Refund Policy of SoftGrovelane

Last updated: March 1, 2023

Thank you for ordering at SoftGrovelane! We make every effort to ensure that you are highly satisfied with our delicious pizzas and services. However, we understand that sometimes, you may need to request a refund. Below is our Refund Policy, which outlines the conditions under which refunds are provided.

Cancellation and Refund Requests

If you need to cancel your order, please contact us as soon as possible at softgrovelane.site or +44 20 7946 0958. If your order has not been prepared yet, we will cancel the order and issue a full refund to your original method of payment. Unfortunately, if your order has already been prepared, it cannot be canceled or refunded.

Incorrect or Damaged Orders

If your order is incorrect or damaged upon delivery, please contact us immediately at +44 20 7946 0958 to report the issue. You may be asked to provide photographic evidence of the problem. If we verify that the mistake or damage is on our part, we will offer a choice between a full refund or a replacement order at no extra cost.

Refund Processing

All refunds will be processed to the original method of payment. Please note that it can take up to 10 business days for the refund to appear on your statement, depending on your bank or card issuer. The refund will be issued in £.

Non-Refundable Items

Some items are non-refundable, including gift cards and promotional items. Additionally, we cannot provide refunds for any food that has been consumed, regardless of dissatisfaction.

Contact Us

If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer service team at softgrovelane.site or +44 20 7946 0958. We value your patronage and are here to help.

Returns and Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges. However, if you experience any issues with your order, please contact us so we can work to resolve the matter.

Modifications to the Refund Policy

SoftGrovelane reserves the right to modify this Refund Policy at any time without prior notice. Changes will be posted on our website, softgrovelane.site, and the effective date will be updated accordingly.

Contact Information

If you need further assistance, please contact our customer support at +44 20 7946 0958. Our office is located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. We look forward to serving you!